COVID-19 Resources

This page will be updated as new information becomes available. Please sign up for our email communications to be notified of developments.

Utility Bill Assistance

Utility Discount Program (UDP)

UDP offers income-qualified customers a 50% discount on their Seattle Public Utilities bill and a 60% discount on their Seattle City Light bill. With the discounts, customers save an average of $1,200 a year.

Payment Plans

If you’ve received a bill or a notice that your account is past due, and you can’t pay the full amount right away, then you can make a payment plan. A payment plan allows you to pay the account balance in scheduled installments to avoid further collection action. Check the eligibility guidelines and apply online.

Emergency Low-Income Assistance (ELIA) Program

The ELIA program has been improved with expanded eligibility and more flexible benefits. ELIA participants may receive assistance up to 100% of their bill, maxing out at $200. Check the new eligibility guidelines to see if your household qualifies.

Small Business Deferred Payment Plans  

Businesses can defer their bill payments if they are impacted financial by COVID-19. Please email our Business Services team at with your contact and account information to see if your business qualifies.

Shut-Off Notices

If you have received a shut off notice, please know that your power will not be shut during the Emergency Declaration. Call (206) 684-3000 to talk through options for payment plans and other assistance.  


Crews will continue to work around the clock to restore power in the case of an outage. Planned outages will still take place, and our teams are dedicated to providing you with as much advanced notice as possible. For outage preparation tips, visit our blog.  

Office of the Governor Resource Center

Governor Jay Inslee has provided resources state-wide to help communities combat financial impact during the COVID-19 crisis. Click on the following topics to learn more:

Seattle's Office of the Mayor Resource Center

Mayor Jenny Durkan has provided resources to provide financial relief and support for Seattleites and Seattle-based businesses. Click on the following topics to learn more: